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Our Refunds Policy
Our refunds policy does not affect your Statutory Rights. See the following information about refunds:
When you send your item back to us, we'll process the returned item then notify you via e-mail of your refund. You can expect a refund in the same form of payment originally used for purchase within three weeks of our receiving your return.
How Refunds Are Calculated
Items returned because they were damaged in transit, defective or incorrect:
If you are returning an item because of an error on our part or because it is damaged or defective we will refund you both the cost of postage and the cost of the item.
Items returned under the 14-day returns guarantee
Where you are withdrawing from your purchase between seven and 14 days after delivery, and there has been no error on our part, we will refund only the cost of the item.
Statutory Rights
Purchases
At Native88.com we want you to be satisfied every time you shop with us. Occasionally though, we know you may want to return items.
Refunds or exchanges can be made within 14 days of delivery if not completely satisfied with the product. Please package the relevant item(s) securely and send it to us with their original packaging and relevant documents so that we receive it within 14 working days of the day after the date that the item was delivered to you.
For your protection, we recommend that you use a recorded-delivery service if the value of the return is more than 50 GBP.
Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective.
As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item. We are unable to refund any priority, express or courier component of the postage charge.
Other statutory rights
For more information about your other statutory rights, please visit the Department of Trade and Industry's Consumer Gateway website.
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